Frequently Asked Questions
Order Information
How Long does it take to process an order?
Please allow 1-2 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
What About Shipping
We ship globally, but shipping times depend on your location. We strive to give you the best shipping options possible via Canada Post. Domestic deliveries can take anywhere betweeen 2-8 business days, with international shipping being a bit longer.
Bubbles & Barbells is not liable for any unfortunate events such as misplaced, lost or stolen packages, during the time of transit.
What is your return policy?
I need to cancel my order / entered the wrong address
If you have just ordered and have mistakenly entered the wrong size, colour or forgot to mention your apartment number/p.o box in your address, please contact us at support@bubblesandbarbells.ca as soon as possible. We can't guarantee we can make the changes but we will do our best to make the changes only if your order has not been shipped yet. Otherwise, you will have to wait until you receive your order and proceed to an exchange. Bubbles & Barbells will be here to assist you but isn't responsible for any additional shipping fees or lost package due to a mistake in the mailing address.
I have questions about the product or want to change (color, size, size, price ...) what to do?
If you have made an error, please reach out to us as soon as you can, so we can assist.
I haven't received a confirmation email yet
We know you are excited to get your products, but sometimes the internet takes a while :) Normally you should receive a confirmation within a few minutes of finalizing your order. If you still haven't received an order confirmation with 24 hours, please reach out to info@bubblesandbarbells.ca with your order information and we will do everything we can to assist you.Â
Payment & Delivery
Local Delivery/ Pick Up
All deliveries will be going out every 15th and 30th of every month. Local pick up options will be avilable to pick up after 4 hours of purchase unless we contact you otherwise.
If you have any issues with delivery, please contact info@bubblesandbarbells.ca
Will I need to pay customs?
USA
 If your order from the United States, you won't have any custom fees or taxes to pay for order below $800.
 CANADA
 No customs and duties will be charged for Canadians. Only federal and provincial taxes will be at checkout, please refer to your province taxes on goods for more information.
 INTERNATIONAL
 We are shipping all orders with Canada Post due to their great pricing and efficacy. What’s good with Canada Post is that they have great relationship with pretty much every single country in the world to remove the regular brokerage handling fee and reduce the custom fees.
However, you're still subject to custom fees according to your location. Choosing not to pay the customs fees and send back the package to Bubbles & Barbells means that all shipping cost we covered and additional handling fees will be deducted from your refund.
Please refer to the customs of your country by contacting your local customs office for better approximation of the cost before placing your order.
What payment types are accepted?
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
What is the currency?
All currency is in Canadian dollars (CAD)
How to check order status?
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How is shipping fee calculated?
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